At NTC11, your privacy is more than a legal obligation — it is a trust we uphold with the utmost sincerity. Find out exactly how we collect, use, and protect your personal information as a valued member of our Malaysian online casino platform.
NTC11's core commitment to safeguarding the privacy and data security of every Malaysian member who joins us
All data transmitted between your device and NTC11's servers is protected by 256-bit SSL encryption — the same security standard used by banking institutions and leading global technology companies. Your personal information, passwords, and financial transaction details are never transmitted without protection across our network.
NTC11 has never and will never sell, rent, or transfer members' personal data to any third party for marketing or commercial purposes without your explicit consent. Your data belongs to you — it is not treated as a product or business asset to be traded by NTC11 to anyone outside our platform.
NTC11's Privacy Policy is built entirely in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and its related regulations. We ensure that all data collection, processing, and storage practices comply with applicable Malaysian law — because we are a platform built for the Malaysian community.
NTC11 retains only the personal data genuinely necessary for the purposes stated in this Privacy Policy. Data is not kept longer than required — once the purpose for retention has been fulfilled or an account is closed, your data is securely deleted in accordance with standardised data deletion procedures.
Within NTC11, access to members' personal data is restricted to staff who genuinely require it to carry out their duties — including the customer support, security, and finance teams. All access is automatically audited and logged to ensure no unauthorised use of data occurs from within our organisation.
As an NTC11 member, you have full rights to access, correct, transfer, and request deletion of your personal data at any time. The process for exercising these rights is straightforward and can be done through your account panel or by contacting the NTC11 support team — we will respond within 14 business days.
This Privacy Policy is effective for all NTC11 members from the date of registration.
Privacy email: [email protected]
Important Note: By using the platform NTC11, you agree to the collection and use of information as described in this Privacy Policy. If you do not agree with any part of this policy, please contact us before continuing to use the platform.
Welcome to the Privacy Policy page NTC11. This document details how we — as operators of the NTC11 online casino platform — collect, process, store, and protect your personal information as a member or visitor of our platform.
For many Malaysian players who join NTC11, understanding how your data is managed is something that truly matters. We recognise that your trust in us depends, in part, on the confidence that your personal information — from your name and phone number to your financial transaction details — is handled with integrity and responsibility. That is why we have taken the time to write this Privacy Policy in clear, straightforward language that respects you as an informed user.
This Privacy Policy applies to all services offered through the NTC11, including the website, mobile app (if applicable), and all interactions with our customer support team. It applies regardless of how you access the platform — whether via Android, iOS, tablet, or desktop.
Regarding Minors: The NTC11 platform is strictly for individuals aged 18 and above. We do not knowingly collect data from minors. If you believe your child has registered an account with NTC11, please contact us immediately at [email protected] and we will take prompt action.
NTC11 collects only the data genuinely necessary to provide you with a safe, seamless, and quality service. We do not collect excessive or irrelevant data beyond the scope of our service. The following are the categories of data we collect:
| Data Category | Example Information | Purpose of Collection |
|---|---|---|
| Identification Data | Full name, date of birth, identification number (MyKad) | Identity verification & eligibility |
| Contact Data | Email address, phone number, residential address | Communication & account verification |
| Financial Data | Payment methods, deposit & withdrawal records | Transaction processing |
| Gaming Data | Betting records, game history, game preferences | Account management & responsible gaming |
| Technical Data | IP address, device type, web browser, session logs | Security & fraud prevention |
In addition to data you provide directly during registration or while using the platform, NTC11 may also automatically collect information via cookies and similar technologies as you browse our platform. This information is used primarily to enhance your user experience and ensure the security of your session.
NTC11 uses the personal data we collect for the following purposes, all of which are necessary to provide a quality, secure, and responsible service to our members:
We do not use your data for any purpose inconsistent with what is stated in this Privacy Policy without first obtaining your consent.
NTC11 does not sell, rent, or disclose your personal data to third parties for marketing purposes. However, in the course of delivering our services, we may share limited personal data with the following categories of third parties, and only where necessary:
Our Commitment: Every third party that NTC11 works with is required to comply with data protection standards equivalent to or stricter than NTC11's own. We regularly assess and audit our third-party partners to ensure your data remains protected even when it is outside our direct systems.
NTC11 implements a comprehensive range of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction:
While we take all reasonable measures to protect your data, no security system can be guaranteed to be 100% foolproof. We encourage you to play your part in keeping your account secure — particularly by using a strong, unique password and never sharing your login credentials with anyone.
NTC11 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small files stored on your device when you visit our website — they help us recognise you on subsequent visits and deliver a more personalised and seamless experience.
You can manage cookies through your web browser settings. Please note, however, that disabling certain cookies may affect the functionality of the NTC11 platform — particularly those required for secure login and game processing. Analytics and preference cookies can be turned off without affecting your account's core functions.
In certain circumstances, your personal data may be processed or stored outside Malaysia — for example, when it involves the servers of international game providers such as Evolution Gaming, which operates live casino studios from various locations around the world.
Whenever such a data transfer takes place, NTC11 ensuring that such transfers are carried out with adequate safeguards in place, including:
Your financial data — including information related to transactions via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, Maybank2u, and CIMB Clicks — is processed through channels that comply with the international payment industry standard PCI-DSS.
As an NTC11 member and data subject under applicable Malaysian law, you have the following rights with respect to the personal data we hold about you:
You have the right to request a copy of the personal data NTC11 holds about you. Such requests will be processed within 14 business days following appropriate identity verification.
If the personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated promptly via your account panel or by contacting our support team.
You may request NTC11 to delete your personal data under certain circumstances — such as when the data is no longer needed for its original purpose and there is no legal obligation for us to retain it.
You have the right to object to the processing of your personal data for specific purposes, such as direct marketing. Your objection will be taken seriously and handled in accordance with established procedures.
You have the right to request that your personal data be transferred to you or to another platform in a machine-readable format, subject to applicable technical and legal eligibility.
In certain circumstances, you may request NTC11 to temporarily restrict the processing of your personal data — for example, while we are handling your objection or data correction request.
To exercise any of the rights above, please contact us at [email protected] or via live chat within the NTC11 platform. We will verify your identity before processing any request relating to your personal data, and will respond within 14 business days.
The NTC11 platform is strictly for individuals aged 18 and above. We do not knowingly collect, process, or store any personal data from minors. The NTC11 account registration process requires rigorous age verification and identity checks to ensure that only eligible individuals can access our services.
Should NTC11 become aware that we have inadvertently collected personal data from someone under 18 years of age, we will take immediate steps to delete that data and close the relevant account. Parents or guardians who suspect their child has created an account on NTC11 are encouraged to contact us immediately at [email protected].
NTC11 retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy, or as required by applicable Malaysian law:
Once the stipulated retention period has elapsed and there is no legal requirement to retain the data further, your personal data will be securely deleted or anonymised in an irreversible manner using standardised and approved data deletion procedures.
NTC11 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our business practices, technological developments, or new legal requirements. When significant changes are made, we will notify you via:
The "Last Updated" date at the top of this page will always reflect the date of the most recent version of this Privacy Policy. Your continued use of the NTC11 platform following any amendments coming into effect will be considered your acceptance of those changes.
If you have any questions, concerns, or requests regarding this Privacy Policy or how NTC11 handles your personal data, please do not hesitate to contact us through the following channels:
Privacy Email: [email protected]
General Customer Support: [email protected]
Live Chat: Available on the NTC11 platform 24 hours a day, 7 days a week
Response Time: We are committed to responding to all privacy-related enquiries within 14 business days. For urgent matters such as a suspected data breach, we will respond within 48 hours.
NTC11's dedicated privacy team is ready to help you understand your rights and ensure your personal data is managed in accordance with your wishes and expectations as a valued member.
Answers to the questions Malaysian members ask most frequently about privacy and data protection at NTC11
A straightforward and transparent process for submitting any request related to your personal data
Determine the type of request you wish to make — whether it is access, correction, deletion, objection, or data portability. Make sure you understand the right you are exercising and what you expect from NTC11.
Send an email to [email protected] or use the live chat within the NTC11 platform. Clearly state the nature of your request and include sufficient account information to allow us to verify your identity.
To protect your privacy, NTC11 will require identity verification before processing any data-related requests. This is an important security measure to ensure that requests can only be made by you.
NTC11 will process your request within 14 working days and provide a clear response — indicating whether the request has been fully approved, partially approved, or whether any legal restrictions prevent it from being fulfilled.
This Privacy Policy should be read together with NTC11 Terms & Conditions and the Responsible Gaming us. Together, these three documents form the complete framework governing the relationship between NTC11 and its members. All personal data you share with us is protected with 256-bit SSL encryption and is never sold or shared with third parties without your consent.
For privacy enquiries: [email protected] | General support: [email protected]
Your data is secure, your transactions are protected, and your privacy is respected — that is NTC11's promise to every Malaysian member. Register for free today and enjoy over 500 games of your choice with convenient local payment methods!